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Old 08-04-2010, 08:58 PM   #1
Saddlebum
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Default HL Doesn't Read E-mail...

Anyone else have this problem?

Last month I placed an order with Hobby Lobby on the 17th, but had to cancel it on the 18th.

Since the 18th was a Sunday, I e-mailed "Sales" with the cancellation information.

Well... on the 27th they shipped the cancelled order and billed my debit card!

So... I emailed "Customer Service" on the 31st (using their form for returns) and here it is the 4th and they still have not even responded to me, much less resolved the problem.

My bank tells me they can "make it difficult" for a company who ships and bills without permission but I would prefer Hobby Lobby act like a responsible business and respond to their correspondence in a timely manner.

Any help here would be appreciated.

...The Bum
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Old 08-04-2010, 09:07 PM   #2
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Call them....
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Old 08-04-2010, 09:18 PM   #3
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Originally Posted by rcers View Post
Call them....
Read the title again...
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Old 08-04-2010, 09:42 PM   #4
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I did - you are approaching your resolution with e-Mail. They have not replied. Now it is time to pick up your telly and talk to them.



Not all companies do well with email. Most are much better positioned to handle it on the phone.

You have answered your own question - they clearly have email issues. Check. See if they do better by phone.

Mike
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Old 08-04-2010, 09:54 PM   #5
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Originally Posted by rcers View Post
I did - you are approaching your resolution with e-Mail. They have not replied. Now it is time to pick up your telly and talk to them.



Not all companies do well with email. Most are much better positioned to handle it on the phone.

You have answered your own question - they clearly have email issues. Check. See if they do better by phone.

Mike
"Approaching... resolution with e-mail." YEP!

Know why? Because that is how Hobby Lobby sets up their Return Policy.

Do they have "email issues'? I don't know. That's why I asked the question, right?

I did get a response to my second email to them a few minutes ago with an apology, so my dissatisfaction with their lack of response has been satisfied (although too late IMHO).

That does not satisfy my annoyance with a company who sets up a well documented order process but gives no clear instructions on how to handle a cancellation. Troll around their website. It's very hard to find.

So... I wasn't looking for a suggestion on how to handle this issue, I was looking for information as to HL's efficacy on electronic customer service. I found out. They are not very good at it... so I will shop elsewhere.
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Old 08-09-2010, 03:16 PM   #6
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placed an order with Hobby Lobby on the 17th, but had to cancel it on the 18th

sounds like they won't suffer much from your boycott
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Old 08-09-2010, 03:28 PM   #7
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Originally Posted by Gohmer View Post
placed an order with Hobby Lobby on the 17th, but had to cancel it on the 18th

sounds like they won't suffer much from your boycott
BE NICE!
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Old 08-09-2010, 04:06 PM   #8
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Smile

Originally Posted by Saddlebum View Post
BE NICE!
Or what? Going to complain about my business also?
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Old 08-09-2010, 04:17 PM   #9
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Settle down and keep it on topic.

President RHFC
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